When you buy from us, we want to make you completely satisfied. If for any reason you are not satisfied with the goods, you can exchange or ask for refund. Before returning, please take time to read our policy carefully. You are recommended to fill our return request form before returning an item and we will response to you within 2 working days. Gedung Kak Engku reserves the right to change the handling fee for all returned products.
Return
If we send wrong item to you or the item you received has problem, then you can return it to us. You should report the problem within 3 days after receiving the products and return it within 7 days and the item must be in original condition when returning to us.
When the returned package arrives, we will examine the item, check the problem, then we will ship the correct items back to you without extra cost. We will responsible for the returning shipping fee (from Gedung Kak Engku to you but you have to pay the shipping fee from you to Gedung Kak Engku). If we discover nothing wrong with the items, we will promptly ship them back to you. In that case, you have to pay the shipping fees in both directions.
Refund
Gedung Kak Engku offers partial or full refund on most items within 3 days of receiving your goods. The first step in the refund process is to fill up our return request form.
Return
If we send wrong item to you or the item you received has problem, then you can return it to us. You should report the problem within 3 days after receiving the products and return it within 7 days and the item must be in original condition when returning to us.
When the returned package arrives, we will examine the item, check the problem, then we will ship the correct items back to you without extra cost. We will responsible for the returning shipping fee (from Gedung Kak Engku to you but you have to pay the shipping fee from you to Gedung Kak Engku). If we discover nothing wrong with the items, we will promptly ship them back to you. In that case, you have to pay the shipping fees in both directions.
Refund
Gedung Kak Engku offers partial or full refund on most items within 3 days of receiving your goods. The first step in the refund process is to fill up our return request form.
